FAQ
Welcome to StudioVerre's Frequently Asked Questions page.
We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.
Delivery times vary by product — Below are our estimated delivery timelines:
Order Cutoff Time: 3:00 PM, Monday–Friday. Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time: 1–5 business days (Monday–Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time: 5–10 business days (Monday–Friday)
Estimated Delivery Time: 6–15 business days
Please email info@studioverre.com immediately if you need to make changes. We will do our best to accommodate your request, though we cannot stop a shipment once it has entered the fulfillment stage.
Yes — we offer free standard shipping on every order, with no minimum spend required.
If your order hasn't arrived within 15 business days of your estimated delivery date, please contact us at info@studioverre.com with your order number and we will investigate immediately.
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your delivery.
We accept returns within 30 days of delivery. Items must be unused, in their original condition, returned in all original packaging, and accompanied by proof of purchase (order confirmation email). Please contact us at info@studioverre.com and we will promptly arrange a return.
Email us at info@studioverre.com with your order number and the reason for your return. We will get back to you within 1–2 business days with instructions.
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
If the item is faulty, damaged, or incorrect — please contact us at info@studioverre.com within 48 hours of delivery with photos of the issue. We will arrange a free replacement for you but if you do not want the free replacement and want a refund instead, then return shipping costs will be your responsibility. We recommend using a tracked and insured service, as StudioVerre cannot accept responsibility for items lost or damaged in return transit.
Yes, we accept exchanges. Simply contact us at info@studioverre.com with your order number and the item you would like to exchange for, and we will help you as quickly as possible.
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