FAQ
Welcome to StudioVerre's Frequently Asked Questions page.
We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.
Delivery times vary by product — Below are our estimated delivery timelines:
Order Cutoff Time: 3:00 PM (GMT), Monday–Friday. Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time: 1–3 business days (Monday–Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time: 5–9 business days (Monday–Friday)
Estimated Delivery Time: 6–12 business days
You may cancel your order within 24 hours of placing it by contacting us at info@studioverre.com. After this period, cancellation may not be possible if the order is already being processed.
Yes — we offer free standard shipping on every order within the USA, with no minimum spend required.
If your order hasn't arrived within 15 business days of your estimated delivery date, please contact us at info@studioverre.com with your order number and we will investigate immediately.
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your delivery.
We accept returns within 30 days of delivery. Items must be unused, in their original condition, returned in all original packaging, and accompanied by proof of purchase (order confirmation email). Please contact us at info@studioverre.com and we will promptly arrange a return.
How do I start a return?
Email us at info@studioverre.com with your order number and the reason for your return. We will get back to you within 1–2 business days with instructions.
If the item is faulty, damaged, or incorrect — please contact us at info@studioverre.com within 48 hours of delivery with photos of the issue. In these cases we cover return shipping costs in full. If you have changed your mind, return shipping is at your own cost.
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
We're sorry to hear that. Please contact us at info@studioverre.com with your order number and a photo of the issue. We will resolve this for you as quickly as possible at no extra cost.
Yes, we accept exchanges. Simply contact us at info@studioverre.com with your order number and the item you would like to exchange for, and we will help you as quickly as possible.
Still looking for answers?
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